This page summarizes the FAQ and describes how to handle incorrect behavior in NDP.
Contact NDP Licensing if the issue is not resolved by referencing the information on this page. (Reference: 8 Contacts for Inquiries Before, During, and After Lotcheck Testing)
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Category | Question | Answer |
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1 |
Bug |
A developer discovered a bug after requesting Lotcheck for the product. What can we do? |
Contact Nintendo immediately. Nintendo cancels the Lotcheck process. Fix the ROM and resubmit it. Nintendo will then perform Lotcheck again from the beginning. |
2 | Waiver Requests | Are all waiver requests approved? |
Not all requests are approved. The relevant departments at Nintendo will verify and discuss the situation, and determine whether to approve the request. |
3 | Communication | We have some requests for the language used for communication between developers and Nintendo. Is handling possible? |
Only Japanese and English are supported. In most cases, NCL communicates in Japanese and NOA and NOE communicate in English, but Japanese and English translations are available as needed. However, a time difference may occur for translations, depending on the situation. |
4 | Communication | Although the NDP Licensing contact is NCL, application sales regions include the Americas and Europe. Do I have to include both Japanese and English in the content entered in NDP? |
Only Japanese is acceptable. If NCL is the NDP licensing contact, the content is translated into English if necessary. |
5 | Communication | Who will be informed of the Lotcheck results? |
NDP sends notification emails only to the users registered with the Product Admin role on the NDP Members tab. Note that the status displayed on the Releases tab and the Release Info page can be referenced by users with any role. |
6 | Submission |
Is it possible to submit downloadable content to Lotcheck at the same time as the initial release or patches? |
Yes, it is possible. In addition, there are no restrictions on the order of Lotcheck submissions. |
7 | Submission | A rating has not been obtained for the application. Can I still submit a Lotcheck request? |
Do not submit it to Lotcheck. Lotcheck is not complete if official rating information is not submitted. |
8 | Schedule | If applications are submitted simultaneously, in what order does Lotcheck occur? | Lotcheck occurs in the order applications are submitted. Test preparation, however, may cause testing to be advanced or delayed. |
9 | Schedule | The application has already passed Lotcheck, but we want to change the release date. What can we do? | You cannot revise the information on the Release Info page on NDP, including the release date information, after the application passes Lotcheck. Set the final release date in NCMS. The release date registered in NDP will not be applied to the actual release settings. |
10 | NDP | We do not seem to have sufficient access privileges in NDP to enter information or submit applications for Lotcheck. What can we do? | You can check your own access permissions on the Users tab. In addition, you can also see the operations that are permitted for each access privilege level in the Help. Request access privilege configuration from the user with the Product Admin role in your company. |
11 | NDP Errors | I clicked the Submit button for Lotcheck, but an error code and error message appeared. The ROM status remains as Submitting to Lotcheck and does not progress. |
Click the link in the error message to refer to the NDP Help page (https://developer.nintendo.com/group/development/help/troubleshooting) with resolution methods. If the error message is "Error Code 05-401: An unknown error occurred. Please try again, or try again later," the root cause is often a failed OMAS status request. This error occurs when an OMAS request is required, but the OMAS request phase has not progressed to In Development/Lotcheck Queue. In this case, wait for the phase to transition. The error disappears when the phase progresses to In Development/Lotcheck Queue. To avoid errors, submit an OMAS request at least two weeks prior to Lotcheck submission. |
12 | NDP Errors | On the Issues page, 0 is shown for all types of issues, and Issues on the Release Dashboard does not have a check mark. As a result, the Lotcheck Submit button is dimmed and cannot be clicked. |
This is an NDP bug. On the Features page, change any item and click Save. Then revert the change to the correct content and click Save. |
13 | NDP Errors | Although all of the issues have been resolved on the Release Dashboard, the Lotcheck Submit button remains dimmed and cannot be clicked. |
This behavior occurs when the Expected Lotcheck Submission Date entered on the Release Info page is in the past. The time indicated is not the local time, based on the account settings, but UTC. |
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